Management & Staff

Ray Christopherson, Co-owner and Chief Financial Officer

What do you do at TMVC?

Oversee all financial and non-medical aspects of the business.

How do you help your customers?

I make them feel comfortable in choosing to use TMVC’s services or work for TMVC. I respond to their needs and provide them with sufficient information to ensure that they have a positive experience dealing with TMVC.

What is the problem you are best at solving for your customers?

Any hesitancy they may have in dealing with us.

What excites you about your work and what you contribute?

I still feel like we are pioneers in this business and every day there are new challenges to overcome to ensure that our customers and staff have the best experience possible when dealing with TMVC.

How long have you been at TMVC?

Since its inception in 1991.

What did you do before you joined TMVC?

I was a Certified Management Accountant working initially in public practice and later for a real estate development company. My educational background is a Bachelor of Commerce from UBC (1983).

What do you like to do when you’re not working?

Family – Yes, spending time with my wife and our dog Libby.
Travels – I love to travel and have travelled extensively all over the world.
Hobbies – reading, watching live music including Jazz.
Sports – Skiing, golf, basketball, water sports including most recently standup paddle boarding.
Pets – Yes Lab-Shepherd cross named Libby.

Gio Miletto, MD CCFP CTH – Medical Director

I provide a clinical reference for TMVC when clients have more complex medical problems and help figure out how to use the latest medical information for our clients. I’m responsible for keeping client data safe. I also try to look busier than I actually am.

I’ve talked about travel health on CBC’s ‘The National’ and CTV news. You can see me on CTV’s ‘The Social’ talking travel medicine at http://www.thesocial.ca/video?vid=543183 and can follow me on Twitter@GioMiletto.

Nurse Director

Coming Soon.

Marisa Sylvestre, Operations Manager

What do you do at TMVC?

I’ve been TMVC’s operations manager since 2001. My main focus is to ensure everything runs smoothly at all of our locations across the province so that our customers receive the highest level of service possible. I also provide insight and leadership to help grow the company and to ensure that we are continuously improving.

What did you do before you joined TMVC?

I worked for a chemical engineering firm for almost ten years.

What do you do when you’re not at work?

Sometimes it seems like I’m always working. But I like to spend time with my husband, Shawn, my daughter, Maddy, and our dog, Ellie. I like to cook, go hiking with our dog, and shopping, of course. I’ve travelled  quite a bit, to the UK, Italy, New Zealand, Australia, Hawaii, and Mexico. I lived in Bermuda for several months. These days I like taking family trips to Hawaii.

Sibylle Tinsel, RN
Nurse Coordinator

What do you do at TMVC?

Working out of TMVC’s headoffice, I liaise between our nurses, doctors, administrative staff and, first and foremost, our clients, to help them get answers to medical questions and to plan the best approach to prepare travellers for their upcoming adventure.

Part of my role is keeping staff up-to-date about global health issues such as disease outbreaks or other travel alerts or changes in TMVC policy.  As a travel nurse consultant and immunizer, I also very much enjoy my clinical role and interacting with our diverse clientele.

What did you do before you joined TMVC?

I grew up in Germany and went to nursing school there. I worked as an RN in Germany and Canada, and then took a break to be a stay-at-home mom while my children were younger. I’ve been at TMVC since 2010, and I really enjoy it. My love of travel and the health care field make it a perfect mix for me.

What do you do when you’re not at work?

I am currently enrolled an online nursing program at Athabasca University and am also preparing to write the International Certificate in Travel Health exam.

When not at work or in school, I enjoy a lot of outdoor pursuits with my husband and two teenagers. We particularly like wilderness hiking, kayaking, and biking. I also ski and swim and run the occasional marathon. I enjoy cooking and baking for the family and looking after our pets. I’m a cat person, so I’m not sure how we ended up with a turtle and a budgie.

I’ve travelled extensively in Asia and Europe and Latin America. I once rode my bicycle through Mexico, Belize, and Guatemala and through the Andes to the end of the road in Ushuaia, Argentina.

Susan Petford Office Manager, Victoria

What do you do at TMVC?

As the office manager in our Victoria branch, my biggest challenge is coordinating schedules, whether it’s for our occupational health clients, or group travel consults for schools, church groups, or sports groups. Our objective at TMVC is to accommodate client requests, so I find ways we can be flexible with our schedule so we can make it as convenient as possible for our clients.
I love getting to know our clients, finding out where they are going, what they will be doing on their travels. We have a lot of repeat clients, and it’s great to keep in touch with them. We have a great rapport with our clients and as most of us in the office have lots of travel experience, we often offer them personal travel tips.
There isn’t a day that goes by that I don’t learn something. It keeps the job interesting and fun. I’ve been with TMVC for over 7 years, and I still love coming to work every day!

What did you do before you joined TMVC?

I spent 16 years as a travel agent and agency manager. It was a career that was constantly changing, and it was very challenging and very rewarding. Before that, I was in retail management at a major drug store chain.

What do you do when you’re not at work?

My previous career gave me the wonderful opportunity to travel to many great places around the globe. I continue to travel as much as possible. Sometimes, it’s just a day trip on Vancouver Island, but there’s always something new to see and do.

I spend a lot of time with my family, including my five awesome grandkids. I love cooking, gardening, and shopping–it’s a tossup between fresh, local produce and new shoes!

Kirsten Lawson, Medical Office Assistant

What do you do at TMVC?

I’m a medical office assistant and often the first person our clients see before they meet a doctor or nurse. I help our clients by creating a pleasant environment and making sure they feel at ease.
I also keep the clinic running smoothly so our doctors and nurses can focus on patient care. Sometimes I also work in our customer service department call center, making appointments and providing general information for people when they phone in.
I still get excited when I see people taking trips of a lifetime. In a sense, their trip begins with preparation, and we are part of the overall experience for them. I especially enjoy being able to work at all five of our lower mainland offices and meeting all our clients.

When did you join TMVC?

I’ve been at TMVC since the beginning of 2013. Previously I worked as a medical office assistant for ophthalmologists in Vancouver, and did administrative work for a retirement centre in Burnaby.

What do you do when you’re not at work?

I’m fortunate to have many close friends, and I love to spend time with them. I love to bake, and my coworkers tell me they are really happy when I bring in brownies or macarons. I also like to take road trips, attend concerts, try new restaurants, and experience every neighborhood in Vancouver.

 TMVC Call Centre Supervisor

Coming Soon.


Find out more information on our Vancouver Travel Clinic or any of our other 18 Travel Clinic locations.